Products

Capacities:

• PBX Cloud supports connection to telecommunications operators via SIP, IAX2 technology
• The PBX system supports from 15 to 1000 SIP extensions
• The control panel supports "call queuing" mode for inbound call centers, multiple call queues, music and / or information / advertisements on hold with the possibility of recording calls

Basic functionalities:

• Caller ID
• Call Waiting with Caller-ID
• Call transfers
• Music on hold
• Call forwarding
• Call park and pickup
• Group calls
• Local hunt groups (switching calls from extension to extension after a certain number of rings)
• Possibility of automatic forwarding of calls in case of busy or non-answering, to any other extension, landline or mobile phone or notification to e-mail address
• Smart call routing according to different criteria
• Conference calls

Day and night mode (Day / night mode, working hours per line and / or extension)

Advanced functionalities:

• IVR - voice menus, voice messages to caller^[1]
• Soft FAX - Fax2Email (incoming faxes to email as PDF document), Print2SoftFAX (outgoing faxes)
• Remote Ext - the ability to configure remote and / or mobile extensions
• VoiceMail - answering machine locally or in groups
• Call recording - if necessary, with activation during the conversation or always for the whole conversation
• Call center - call center functionality and assignment of calls to operators
• Call log - logging of all calls with the possibility of charging and exporting data in .xls
• Corporate address book - an address book at the level of your company, integrated with telephones^[2]
• Web interface: for call logs, for corporate address book, for call center analysis
• Agent & Call Center Monitor - operational and monitoring web interface for agents and call center
• Reverse Caller-ID - transfer of Caller-ID-Name and Caller-ID-Number identifications to the original caller during call transfer and forward^[3]
• Centralization - centralization of use and control of telecommunication resources, auto-configuration of SIP endpoint (SIP devices)
• Autoprovisioning
• Possibility to register multiple End-points at the same extension
• Ability to use Soft Phone Endpoint on mobile phones (iOS and Android) and PC (Windows 10), with automatic configuration of Soft Phone. All communication is TLS / sRTP encrypted.

[1] Pre-recorded voice messages and menus

[2] On SIP endpoint models whose firmware supports this functionality

[3] On SIP endpoint models whose firmware supports this functionality